FAQ

What does kindwoven™ sell?
Women’s fall and winter clothing and accessories, including sweatshirts, hoodies, and scarves.

How do I choose a size?
Check the measurements and fit notes on the individual product page. Contact service@kindwoven.com if you need clarification before ordering.

How should I care for my item?
Follow its care label and any product-specific instructions. Care requirements can differ between garments and accessories.

When will my order ship?
Processing generally takes 2–4 business days after payment confirmation, or up to 5 during busy periods.

When will it arrive?
Standard U.S. transit generally takes 10–15 business days after shipment, separate from processing.

What does shipping cost?
The applicable charge appears at checkout.

Can I track my order?
Available tracking details are provided after dispatch.

Can I return an item?
Eligible items have a 30-calendar-day return window after delivery. Consult our Return & Refund Policy for conditions and shipping responsibilities.

When will I receive my refund?
Approved returns are generally refunded within 5–10 business days after receipt and inspection. Bank posting can take longer.

Can I cancel?
Email us promptly. Cancellation depends on fulfillment status.